The Mary S. Shook Student Health Service is a primary care ambulatory campus health clinic helping meet the needs of Appalachian State University students. Serving the student drives everything the Clinic does.
- We are dedicated and experienced health care professionals
- We provide accredited primary health care
- We are a centrally located, accessible facility
- We provide high-quality health care at low cost
- We engage in ongoing collaboration with Academics and other Student Support Services throughout the university
Comments and Suggestions
It is the policy of Student Health Services to encourage students and/or families to express any concern relating to the quality of care provided, quality of service delivered, or any other valid concern. Students and families may voice complaints and recommend changes in policies and services, and in doing so can be assured that this shall in no way compromise the patient's rights or future access to care.
Concerns may be voiced to a health care provider or any other Student Health Service staff member. If unsatisfied with the outcome of this exchange, or there is preference to register the complaint in another manner, the suggestion boxes located at the main entrance, in the Pharmacy, and in the After-Hours Clinic may be used or concerns may be voiced to the Administrative Director of Health Services. An electronic suggestion box can be used by clicking the 'Suggestions" icon at the bottom of the web pages. All complaints will be reviewed through the CQI Program in an effort to improve and enhance the quality of care and services provided.
Student Health Service is closed during all university holidays. Limited service is available during academic breaks. Hours are published on the Student Health Service website and are posted on the doors at the Health Center. When the Student Health Service is closed, a nurse triage telephone service is available to help students with health questions. It is accessed by calling (828) 262-3100.
Page content reviewed: 06/04/2018 fwg